Shipping policy
Last Updated: October 2024
Welcome to Refined & Regal. By placing an order with us, you agree to abide by the following shipping terms. Please review them carefully to ensure a smooth shopping experience.
1. Processing Times
- Order Processing: We aim to process and ship all orders within 7 business days of purchase.
- Confirmation Email: Once your order is placed, you will receive an email confirmation. Another email will follow once your order has been shipped.
- Delays: In case of delays due to unforeseen circumstances, we will notify you via email.
2. Shipping Methods and Estimated Delivery Times
- Standard Shipping: Estimated delivery times vary based on location but are typically within 2–5 business days after dispatch for UK Mainland and Northern Ireland.
- Expedited Shipping: Expedited options may be available at checkout for an additional fee. Please refer to our checkout page for real-time shipping options.
- Carrier Services: We use reputable carriers, including Royal Mail and DHL, to ensure reliable delivery.
3. Shipping Locations
- UK Mainland and Northern Ireland: We currently ship only to addresses within the UK Mainland and Northern Ireland.
- International Shipping: For international shipping requests, please contact us at info@refinedandregal.co.uk. Note that any customs or import duties for international orders will be the buyer’s responsibility.
4. Shipping Fees
- Standard Shipping Fees: Shipping fees are calculated at checkout based on the shipping address and the selected delivery method.
- Free Shipping: Occasionally, we may offer free shipping promotions. Details and eligibility requirements will be outlined at checkout or on the promotions page.
5. Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
6. Failed Deliveries and Return-to-Sender
- If delivery is unsuccessful due to incorrect address information, or if the package is refused, you may be responsible for any additional shipping costs required to reship the order.
- If your package is returned to us as undeliverable, we will contact you to arrange a reshipment, subject to any applicable fees.
7. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please reach out to us within 14 days of the expected delivery date. We will investigate and work with the carrier to resolve the issue.
- Damaged Packages: If your item arrives damaged, please contact us immediately with photos of the damage so we can assist with a replacement or store credit.
8. Contact Information
For any further questions or concerns regarding your shipment, please contact our Customer Service team at:
- Email: info@refinedandregal.co.uk
Thank you for shopping with Refined & Regal!