Refund policy
Returns Policy
We want you to be happy with your purchase from Refined & Regal!
Sizing Issues
We get the shoe doesn't alway fit... you can exchange hassle free within 12 days of purchase. You will be required to pay for postage.
Faulty Items
If your item is faulty or damaged, you may return it within 30 days of purchase. Once we verify the fault, we will issue store credit equivalent to the purchase price of the item.
Please note:
- Store credit can be used toward any product available on Refined & Regals website or in-store.
- Store credit does not expire.
Eligibility Requirements
- Items must be returned in their original condition and packaging.
- Proof of purchase (e.g., receipt, order number) is required for all returns.
Non-Faulty Items
Unfortunately, we do not accept returns for non-faulty items. Please carefully select your items, as returns will only be accepted for faulty products.
How to Return a Faulty Item
- Contact our Customer Service team at info@refinedandregal.co.uk to report the fault.
- Once approved, package the item securely and return it to our designated returns address.
- After inspection, we will process your store credit and notify you by email.
Questions?
If you have any questions about our returns policy, please reach out to us at Info@refinedandregal.co.uk
Thank you for shopping with Refined & Regal