Refined & Regals Lifetime Policy

At Refined & Regal, we are committed to providing products of the highest quality and craftsmanship. To honor this commitment, we offer the following Lifetime Policy to our valued customers.

1. Lifetime Guarantee

Refined & Regal guarantees that all products are free from defects in materials and workmanship for the lifetime of the product. If a defect occurs under normal use, we will repair or replace the item at no cost to you.

2. Coverage

This policy covers:

• Manufacturing defects in stitching, seams, hardware, and materials.

• Faults arising from normal use under recommended care conditions.

This policy does not cover:

• Damage caused by accidents, misuse, or neglect.

• Normal wear and tear, including minor scuffs or fading.

• Alterations made outside of Refined & Regal services.

3. How to Make a Claim

To make a claim under this policy:

1. Contact our Customer Experience Team at info@refinedandregal.co.uk

2. Provide proof of purchase (receipt or order confirmation).

3. Include a clear description and photographs of the defect.

Refined & Regal will assess the claim and determine whether a repair, replacement, or alternative solution is appropriate.

4. Exchanges & Support

We are committed to ensuring the perfect fit and satisfaction with every purchase. We offer personalised exchanges and guidance to help you maintain your Refined & Regal pieces in pristine condition.

5. Policy Modifications

Refined & Regal reserves the right to modify this policy at any time. Changes will apply to new purchases and will be communicated clearly on our website.